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Passenger Service Agent

Passenger Service Agent

UnifiJamaica, NY, US
2 days ago
Job type
  • Full-time
Job description

JFK Passenger Service Agent P / T - JAL

Passenger Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

  • Assist passengers with a smile and friendly face through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of arrival and departure functions, ticketing, gate handling and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems such as lost and found issues.
  • Perform customer relations, duties and responsibilities which includes providing information for airline passengers regarding their travelling needs and assisting them with special requests and considerations.
  • Ability to handle passport / VISA documentation.
  • Ability to interact with all levels of individuals such as passengers, employees, customers, corporate representatives and the general public.

Qualifications

  • Fluency in Japanese, Filipino, Vietnamese, Indonesian OR Chinese is a requirement.
  • Ability to showcase exceptional customer service abilities to all cliental.
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
  • Must be able to lift / carry / push / pull and move items of 70 pounds and / or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
  • Flexible schedule allowing work during nights, weekends, and holidays.
  • Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status.

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    Passenger Service Agent • Jamaica, NY, US