Team Member CA

Team Member CA

The Team Member is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Team member provides each guest with a positive guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all guests and employees.

ESSENTIAL FUNCTIONS :

The essential functions of the Team member position are denoted below in the following key areas :

TOTAL GUEST SATISFACTION

Consistently provides a quality product and guest service experience that delivers total guest satisfaction.

• Follows all guest service guidelines and procedures; takes the appropriate action to ensure all guests receive "SUPERSTAR Service."
• Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
• Ensures that all guests receive hot, quality products; prepares, packages and delivers all products according to menu standards.
• Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of guests and employees.

JOB EXPECTATIONS

POLICIES AND STANDARDS

EDUCATION

Enrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, guests and co-workers; bi-lingual skills is a plus.

EXPERIENCE

Must be a minimum of 16 years of age.

SKILLS AND ABILITIES :

Demonstrates and / or possesses the following :

Ability to work with others (as a team).

Ability to comfortably interact with all guests.

Ability to look at the restaurant operations (from a guests viewpoint).

Ability to meet performance standards for assigned tasks and duties.

Ability to take initiative.

Problem solving skills.

PHYSICAL ABILITIES :

Stand for long periods of time.

Work around equipment

Work around others in close quarters.

Move throughout the restaurant and observe restaurant operations and employee work performance.

Able to lift occasional heavy weight comfortably.

Work with various cleaning products.