Guest Experience Agent (Seasonal / Part-time)

Job Description

Job Description

At Buff City Soap, we’re on a mission to create delightfully clean products made with real ingredients you can pronounce. We believe every guest interaction is an opportunity to spread joy, and we’re looking for a Guest Experience Agent to help us do just that!

• This is a Seasonal position expected to end on January 12, 2026

What You’ll Do

As the first point of contact for our guests online, you’ll play a key role in ensuring every interaction reflects the Buff City Soap brand. You’ll answer questions, resolve concerns, and deliver service that leaves guests smiling.

Be the friendly, knowledgeable voice of Buff City Soap across digital channels

Help guests with product, promotion, and service questions

Process orders, exchanges, and reships with care and accuracy

Solve problems quickly—or escalate when needed—to keep guests happy

Look for opportunities to “surprise and delight” our guests

Collaborate with your teammates to create a consistent, joyful guest experience

Represent our brand values with professionalism in every interaction

What We’re Looking For

High School Diploma or GED required

3–5 years of guest service or customer support experience

Exceptional communication skills—both written and interpersonal

Ability to juggle multiple systems and tasks while staying organized

Strong attention to detail and a service-first mindset

Perks & Benefits

Opportunity to be part of a growing brand with a passionate community

Employee discounts on Buff City Soap products

Collaborative, fun, and supportive team culture

Physical Requirements : This role involves prolonged periods of sitting at a desk and working on a computer.