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Senior Care Advisor Los Angeles, CA, USA
Senior Care Advisor Los Angeles, CA, USAWelbeHealth, LLC. • Los Angeles, CA, US
Senior Care Advisor Los Angeles, CA, USA

Senior Care Advisor Los Angeles, CA, USA

WelbeHealth, LLC. • Los Angeles, CA, US
9 days ago
Job type
  • Full-time
Job description

Overview

The WelbeHealth PACE program helps seniors stay in their homes and communities by providing comprehensive medical care and community-based services. It's our mission to serve the most vulnerable seniors with better quality and compassion in a value-based model. The Senior Care Advisor helps assess PACE eligibility by fostering relationships with prospective participants, their family members, and their caregivers. A trusted telephonic resource, the Senior Care Advisor helps guide seniors who may qualify for the PACE program through the enrollment process with WelbeHealth.

The Senior Care Advisor collaborates with market leaders, the clinical team, and others to guide seniors through enrollment, which may include assisting prospective participants with the Medi-Cal application process. Tasks include answering inbound and follow-up calls, as well as outbound calls to online leads.

Responsibilities

  • Display great patience, empathy, and show "courage to love" on every call; build strong relationships with prospective participants, caregivers, and independent outreach associates who may need assistance with participant enrollment
  • Support inbound campaigns, answer questions, and identify underlying needs of prospective participants, educating them about PACE services and benefits to expand our mission to help more seniors in the communities we serve
  • Make outbound calls to prospective participants who have indicated an interest in learning more about WelbeHealth PACE (not cold calls)
  • Effectively manage leads that require follow-up calls
  • Maintain the highest level of service on all calls, both inbound and outbound

Job Requirements

  • Associate's Degree preferred; or two (2) years of relevant experience may be substituted in lieu of degree
  • Minimum of one (1) year of experience in tele sales, customer service sales, Medicare or PACE sales experience preferred
  • Experience using CRM systems (Salesforce or other similar CRM system)
  • Medicare Advantage or PACE experience preferred
  • Medi-Cal knowledge preferred

    • Benefits

  • Work / life balance - 17 days of personal time off (PTO), 12 holidays observed annually, and sick time
  • Medical Insurance Coverage (Medical, Dental, Vision)
  • Advancement opportunities - track record of hiring and promoting from within
  • Equity grants – typically reserved for executives; opportunity for all team members to celebrate company success
  • Additional benefits

    • Compensation

    Salary / Wage base range for this role is $26.89 - $35.50 hourly + Bonus + Equity. WelbeHealth offers a competitive total rewards package including 401k match, healthcare coverage, and other benefits. Actual pay will be adjusted based on experience and qualifications.

    Our Commitment to Diversity, Equity and Inclusion

    WelbeHealth is an equal opportunity employer. We are committed to building a culture of inclusion and belonging, without discrimination on any protected characteristic.

    Beware of Scams

    Please ensure your application is submitted through a WelbeHealth sponsored site. Our emails will come from @welbehealth.com addresses. Report suspected scam activity to fraud.report@welbehealth.com

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    Senior Care Advisor • Los Angeles, CA, US