Director of Wellbeing

Drive and lead the commercial and financial performance of the Wellbeing Department ensuring complete viability and maximizing all opportunities and resources. Ensure the highest service standards are maintained and that the guest experience consistently exceeds expectations. Work closely with the Hotel General Manager in establishing and maintaining key business objectives effective marketing / PR strategies operational brand standards guest relations and personnel management.

KEY AREAS OF RESPONSIBILITY :

FINANCE & BUDGET MANAGEMENT

Develop an annual budget and business plan for the Wellbeing Department in conjunction with the Hotel General Manager and VP of Wellbeing.

Take responsibility for achieving and regularly reviewing the business plan and budget.

Provide daily and monthly financial and statistical reports to the Hotel General Manager and Home Office including performance justifications proposals and recommendations to optimize financial results.

Drive and monitor treatment and retail performance through KPIs linking results with sales and marketing activities.

Review the monthly P&L scrutinizing departmental costs to optimize profit margins without compromising quality.

Establish and maintain a cost-effective wage structure based on productivity and efficiency.

Communicate and discuss KPIs with Wellbeing Managers ensuring these are cascaded to the operational level.

Monitor hotel KPIs closely assessing their impact on the Wellbeing business and forecasting as necessary.

SALES & COMMERCIALITY

Collaborate with the Hotel Sales and Marketing Director to develop the Wellbeing Departments annual marketing plan.

Coordinate all promotional activities PR efforts and events in alignment with the marketing plan.

Integrate the Wellbeing Department effectively within the Hotels overall marketing strategy ensuring consistent internal and external representation.

Lead the planning and implementation of marketing activities with support from the Hotel team.

Plan and host VIP and press events and visits.

Ensure all collateral point-of-sale and promotional materials reflect the quality and integrity of Auberge and the Hotel brand.

Conduct regular competitive analyses with the support of Spa Department Heads.

Work with retail consultants to ensure financial performance.

GUEST & HOTEL RELATIONS

Lead by example by providing a warm welcome to guests while striving to deliver exceptional service.

Foster relationships with guests residents and members by maintaining an active presence at reception and other key guest areas.

Maintain consistent guest satisfaction by collecting and reviewing guest feedback from hotel surveys communicating insights to the team and implementing changes or training where needed.

Handle guest complaints promptly and effectively ensuring satisfaction and protecting revenue. Record and follow up on any grievances liaising with the General Manager as necessary.

Hold regular meetings and build strong relationships with key hotel departments including Front Office Housekeeping and Maintenance.

TEAM MEMBER ENGAGEMENT

Provide leadership direction and support to all Wellbeing Department employees fostering a highly motivated team that consistently delivers service excellence.

Develop an annual training plan with Wellbeing Department Heads ensuring all team members are trained and developed to meet business needs.

Ensure all hotel terms and conditions policies and procedures are followed in compliance with employment legislation.

Motivate encourage and guide the team while maintaining appropriate staffing levels and overseeing all facilities and activities within the department.

Monitor team procedures including scheduling and payroll accuracy.

OPERATIONS / GENERAL

Monitor service quality operational standards and guest satisfaction taking necessary action to maintain Auberge and Hotel brand standards.

Strive to achieve consistently high audit scores addressing any issues through training or operational adjustments.

Support all Wellbeing operational areas and team members by proactively assisting guests and performing operational duties as needed.

Ensure compliance with all legislative and health department requirements as well as operating licenses.

Attend all relevant departmental meetings and events.

Proactively review the hotel guest journey to ensure Wellbeing touchpoints are effectively executed across departments such as F&B Rooms and Arrivals.

Qualifications :

5 years of work experience as a Director of Spa & Wellbeing within luxury hospitality or spa setting.

Hotel opening experience.

Experience building teams to successfully launch in an urban market for a global luxury brand.

Strong aptitude in financial management financial reports and analysis.

Demonstrated track record of strong attention to detail and good communication skills.

Therapy background highly preferred.

Bachelors Degree or equivalent ideally in Hotel Management Business or a combination of these.

Additional Information :

About Auberge Collection

Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information :

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

Remote Work : No

Employment Type : Full-time

Key Skills

Crisis Management,Marketing,Public Relations,Fundraising,Media Relations,Constant Contact,Strategic Planning,Social Media Management,Team Management,Public Speaking,Wordpress,Writing Skills

Experience : years

Vacancy : 1