Senior Product Analyst

Job Title : Senior Product Analyst

Location : Austin, TX. Onsite

Contract

Job Description :

• Analytical Expertise : Excellent SQL skills (Snowflake preferred) and experience in data visualization tools (Tableau preferred)
• Experimentation & Measurement : Knowledge of A / B testing, causal inference, and performance benchmarking.
• Product & Process Understanding : Familiarity with contact-center workflows, CRM / ticketing tools (Salesforce, Genesys, etc.), and LLM-driven automation systems.
• Statistical & ML Awareness : Understanding of accuracy metrics, confusion matrices, and model performance trade-offs when comparing human vs. AI output.
• Business Acumen : Ability to translate complex data into clear business stories that drive action.
• Collaboration & Communication : Strong cross-functional skills; able to partner with engineers, data scientists, and operations teams effectively.
• Preferred Tools : SQL, Python (for data analysis), Tableau (visualization)