Client Care Coordinator-Birth Line Program (West Palm Beach-Bi-Lingual, English / Spanish)

Essential Duties and Responsibilities :

• Attends to client needs in the office.
• Works closely with the Scheduling Coordinator and other staff to ensure appointments are scheduled appropriately.
• Schedules client appointments and sends client appointment reminders, as needed in.
• Admits clients into the program using established client database systems.
• Manages client intakes.
• Meets with clients, as a client advocate, in one-on-one assessment sessions.
• Provides information, education, and community referrals based on individual client needs and in line with the standards identified by Birthline / Lifeline.
• Provides material assistance to clients following Birthline / Lifeline policies and procedures.
• Completes client follow up contacts in a timely manner.
• Maintains orderly client records, including using the client database.
• Assists with general administrative and receptionist support, including greeting clients, preparing intakes, and responding to phone and email inquiries.
• Works with other staff to complete all office opening and closing tasks.
• Works seamlessly with other staff in the office to maintain a well-functioning office environment.
• Maintains data for parenting classes and other similar projects.
• Maintains supply inventory, as directed by Program Director.
• Maintains computer data entry, in-kind donations, and other data logs, as assigned.
• Submits monthly documentation to Program Director (or other designated staff) for facility and supplies and / or client data, as directed.
• Keeps Program Director (or other designated staff) informed of office issues.
• Works with other office staff to maintain office first aid kit, equipment, and environment.
• Travels to and works at other Birthline / Lifeline centers, when requested, to fill staffing needs.
• Attends agency meetings / staff development programs, as required.
• Attend training sessions, as determined by needs outlined in annual evaluation.
• Supports the social teachings of the Catholic Church.
• Supports program fundraising efforts in planning and attendance.
• Performs other duties as assigned.
• Resolves problems with some supervision and implements solutions.
• Consults supervisor when unusual problems arise.

Qualifications :

understanding and sensitivity to cultural differences. This sensitivity includes, but is not limited to,

characteristics of specific cultural and ethnic groups, religious, and various socio-economic groups

Physical Requirements :

The above is intended to describe the general context of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

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