User Experience Athlete - Call Support (Remote) Job at Ultrahuman in Miami

About Ultrahuman : Ultrahuman is the world's most comprehensive self-quantification platform. Ultrahuman’s products include the Ultrahuman Ring AIR, world’s lightest sleep-tracking wearable, Ultrahuman M1, a continuous glucose monitoring platform, Blood Vision, a preventive blood testing platform with the pioneering UltraTrace technology and Ultrahuman Home, a revolutionary health device for your home. By collating a large set of biomarkers on an integrated platform, Ultrahuman is able to create a grand unified view of the human body.

About the Role : As a User Experience Athlete - Call support, you will be at the heart of our ecosystem, closely working with all stakeholders to drive our success. You will ensure that you represent our values, mission, and brand image accurately. You will be a core pillar of the Customer support team, that can make or break us, at Ultrahuman. If you are a good listener, love solving problems, and have great attention to detail, (from 8.00AM to 11.00 PM IST) we would love to connect with you!

Key Responsibilities :

Handle High Volumes of Calls :

• Manage and resolve a large volume of inbound calls professionally and efficiently.
• Ensure adherence to response time SLAs and maintain a high standard of service quality.

User Communication :

Troubleshooting and Problem Solving :

Proactive Follow-Ups :

Adaptability :

Customer Empathy and Patience :

Documentation and Reporting :

Team Collaboration :

Requirements :

Perks :

To Apply :

Send across a Loom Video answering the following questions to [email protected] with the subject line as : Applying for Call support (Day shift)

Introduce Yourself :

Why Ultrahuman and Call Support?

Customer Experience :

Situational Question :

Excited to join our team? Submit your Loom video and let’s hear what you’ve got!

Submit Your Application

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