Manager, Automated Workload Services (AWS)

Posting Number : PG194329EP

Internal Recruitment :

No

Working Title :

Manager, Automated Workload Services (AWS)

Anticipated Hiring Range :

$95,000 - $115,000

Work Schedule :

Monday-Friday, 8 am – 5 pm, with potential for flexibility, occasional work outside of business hours and participation in 24×7 on call rotation.

Job Location : Raleigh, NC

Department : Shared Services, OIT

About the Department :

The Office of Information Technology (OIT) provides a broad range of IT services for NC State University students, faculty, and staff. The Automated Workload Services (AWS) team, in the Shared Services Department of OIT, administers software packages such as IBM Workload Scheduler for job scheduling, IBM B2B Integrator for Electronic Data Interchange (EDI) processing, and OnBase for report management.

Utilizing these tools, the team manages large volumes of critical business processing 24×7, 365 days / year, according to varying university business cycles. The team is also responsible for monitoring and maintaining the health of Configuration Items in the ServiceNow Configuration Management Database (CMDB). Given the time sensitivity and critical nature of the work, all team members are designated as mandatory during adverse weather and all emergencies.

Wolfpack Perks and Benefits :

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being.

What we offer :

• Medical , Dental , and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership , and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer : Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties :

The manager leads a team of four technical professionals responsible for daily production and system process management. This position oversees the execution and monitoring of more than one thousand automated and manual processes, ensuring accuracy, efficiency, and continuity of critical business functions. The manager collaborates with cross-functional teams to resolve data and system issues, streamline workflows, and implement process improvements.

Key responsibilities and duties include

Other Responsibilities :

Other tasks and responsibilities may be assigned based on the needs of the organization and evolving priorities.

Minimum Education and Experience :

Other Required Qualifications :

Preferred Qualifications :

Required License(s) or Certification(s) :

N / A

Valid NC Driver's License required :

Yes

Commercial Driver's License required :

No

Job Open Date : 11 / 07 / 2025

Anticipated Close Date :

Open until filled

Special Instructions to Applicants :

Along with your completed application, please include as attachments a cover letter, resume and the contact information for at least three professional references.

Position Number : 00041138

Position Type : EPS / SAAO

Full Time Equivalent (FTE) (1.0 = 40 hours / week) :

1.0

Appointment : 12 Month Recurring

Mandatory Designation - Adverse Weather :

Mandatory - Adverse Weather

Mandatory Designation - Emergency Events :

Mandatory - Fire / Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations / Natural Hazards, Mandatory - Utilities / Infrastructure Failure, Mandatory - Threats of Violence / Terrorism / Interpersonal Emergencies

Department ID :

517101 - Shared Services

EEO :

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu .

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.