Remote Help Desk Technician

A company is looking for an Information Technology Help Desk Technician to provide technical assistance and support to end-users remotely.

Key Responsibilities

Monitor ticketing system and provide technical support to end-users via various communication platforms

Diagnose and resolve software, hardware, and network-related issues promptly

Install, configure, and maintain computer systems, software, and peripheral devices

Required Qualifications, Training, and Education

Relevant certifications or a degree in Information Technology or a related field is advantageous

Proven experience as a Helpdesk Technician or in a similar role

Proficiency in troubleshooting and resolving technical issues related to computer systems, software, and hardware

Strong knowledge of operating systems, network protocols, and software applications

Customer-oriented approach with a focus on providing high-quality service