Appointment Specialist I

Job Title

Processes the preregistration of new patients to Cleveland Clinic and schedules consults and follow-up visits. Responsibilities include preregistering new patients to the Cleveland Clinic, following specific guidelines, determining the correct physician within the specified department with the correct insurance and credentialing, verifying patient insurance eligibility to procure referrals for HMO patients seeing CCF specialists, scheduling appointments, and meeting standards related to call responses, accuracy, and customer service. Other duties as assigned.

Education

High School Diploma, college or technical training a plus. Phone, typing computer, and internet skills. Excellent interpersonal skills in order to communicate effectively with internal and external personnel and strong oral and written communication skills. Must be able to work with patients, physicians, and interoffice personnel in a positive and productive manner. Ability to calm patients and deter patient complaints. Must have ability to multi-task. Must speak clearly and succinctly in order for the customer to answer questions and comprehend instructions.

Certifications

None required.

Complexity of Work

All employees are expected to meet the standards of performance outlined in the Organizational-Wide Competencies listed below as applied to the position : World Class Service Orientation, Adaptability, Efficiency and Effectiveness, Essential Job Requirements, and Supervisory Responsibilities (if applicable). Note : The above stated duties are intended to outline those functions typically performed by individuals assigned to this classification. This description of duties is not intended to be all inclusive nor to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.

Work Experience

Minimum of one (1) year experience in the medical field and / or 2 years of customer service.

Physical Requirements

Able to relate to other health care workers and develop productive work relationships with peers and physicians. Projects a cooperative helping demeanor. Be able to perform under stressful conditions. Is flexible and able to adjust to changes in assignments. Able to work under minimal supervision, prioritizes workload and meet required deadlines. Ability to sit for long periods of time, work in front of a computer monitor and use keyboard for sustained periods of time. Must be able to walk about the department and lift and carry paper, notebooks up to 10 pounds without assistant. The occupant of this position spends almost 100% of his / her time in air-conditioned areas. The potential for exposure to blood-borne pathogens, body fluids, or potentially infectious material is minimal to none. Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary / hourly specifics during the application and hiring process. Cleveland Clinic Health System is pleased to be an equal employment employer : Women / Minorities / Veterans / Individuals with Disabilities.