Training Lead

Duties May Include :

• Design and deliver formal training curricula for new hire onboarding and ongoing staff development
• Develop and maintain training materials including curricula, guides, processes, and procedures documentation
• Ensure contractor personnel are adequately trained in TSD tools, troubleshooting methods, and customer service standards
• Monitor post-training performance and provide remedial training as needed to maintain quality standards
• Coordinate government-mandated training completion and tracking for all contractor personnel
• Conduct training effectiveness evaluations and implement continuous improvement initiatives

Benefits

Required Qualifications :

Desired Qualifications :