Merchandiser

About AkzoNobel

Since , we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow. Let’s paint the future together.

© Akzo Nobel N.V. All rights reserved.

Job Purpose

1. Manage all the operational aspects of the store.

a. Stock ordering & planning
b. Stock merchandising
c. Logistic follow up
d. Stock rotation
e. Undertaking inventory
f. Mauvimatching function
g. POS management (colour cards/display)
h. Help to load and carry stock when needed
i. Cleanliness
j. HSE

2. Manage the people aspect of the store.

a. Arrival and departure on time
b. Manage replacement when leave is taken
c. Respectful to clients and store supervisors

3. To manage the sales aspect of the store.

a. Customer facing
b. Technical knowledge
c. Selling solutions to customers
d. Monitor customer satisfaction

4. Communication

a. Customer complaints
b. In store sales feedback
c. Reporting

Key Accountabilities

Passionate Expert
• Role model AkzoNobel Value.
• Focus on self-development in merchandising/tinting.
• Strive for best service deliveries
• Under promise-over deliver
• Communicate effectively
• Be target driven
• Positive attitude
• Open to new ideas and change

Operational Excellence
• Manage HSE & cleanliness in store
• Assist with:

1. Stock take
2. Cycle count
3. APS follow up
4. Stock transfer

• Display flexibility

Customer Engagement
• Every customer, every time, receives a warm welcome,
• Listen carefully to customer needs before offering a solution
• Assist customer with color solutions and counselling
• Demonstrate a good understanding of need and use your technical knowledge to provide a solution
• Always inform customers of any delays/stock shortage as soon as possible
• Follow up call as much as possible
• Build effective relationships with factory/logistics & sales force to assist your customers better.
• Ask for help from colleagues and superiors when needed

Business Performance
• Lead your store to achieve a market leading business performance.
• Differentiate your store from competitors through better customer engagement & service
• Use the knowledge of your area to alert your colleagues & superiors of potential project opportunities
• Review performance - customer and store trends and understand the WHY behind these and implement the relevant actions.
• Understand the behavior and activities of your immediate competitors and communicate same to your superiors
• Develop ideas to win in your area and communicate with your team
• Manage your stock effectively

Experience

Experience:
• Sales / Tinting
• Operational – managing stock/colorants
• IT – excel, MS office experience is beneficial
• Mauvimatch experience

Skills:
• Mauvimatcher tinting skills
• Technical knowhow
• Selling solutions to customers
• Good communicator with excellent Customer Service skills
• IT skills
• Positive attitude
• Valid driving license for motorcycle
• Ready to move around the island to work at different stores

Knowledge:
• Tinting & colour knowledge
• Attributes of products/services
• Merchandising of stock and POS
• Company processes and procedures

At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

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