Cloud Support Engineer

A company is looking for a Cloud Support Engineer I (Support Response) for a weekend shift.

Key Responsibilities

Serve as the first point of contact for technical support inquiries, ensuring empathetic customer interactions

Troubleshoot surface-level OS, hardware, and Lambda Stack issues while providing suitable technical solutions

Triage, route, and escalate support tickets efficiently while maintaining clear communication with customers

Required Qualifications

Working knowledge of Linux, preferably Ubuntu

Familiarity with GPU hardware or workloads, or a willingness to learn

Experience in a fast-paced environment with the ability to manage multiple customer interactions

Commitment to accuracy in triage, escalation, and documentation

Team-oriented mindset with a focus on collaboration and customer advocacy