Analyst, Order Management

Are you ready to be part of a team that values safety, continuous improvement, quality, and employee well-being? CHEP is looking for a motivated Analyst, Order Management, to join our team in Orlando, FL.

Position Purpose :

The Order Management Analyst (OMA) plays a critical role in ensuring accurate, timely, and balanced order fulfillment across CHEP’s customer network and service centers. This role is responsible for managing daily order flow using advanced analytics and automation tools, including the newly developed Order Management Dashboard and CHEP AIR platform.

By identifying defects, correcting imbalances, and proactively managing order funnelling, the OMA helps maintain high service levels and operational efficiency. The analyst collaborates closely with internal teams and leverages sensor data, automation technologies, and process insights to ensure orders are optimized and aligned with customer expectations.

Major Key Accountabilities

• Manage daily order flow across customers and service centers using the Order Management Dashboard to ensure accuracy, balance, and timely fulfillment.
• Identify and resolve order defects and funnel imbalances through proactive monitoring and data analysis.
• Leverage CHEP AIR and other technologies to support automation, improve order accuracy, and reduce manual intervention.
• Collaborate with internal teams to align order management with upstream planning and downstream execution.
• Analyze customer and order data trends to identify opportunities for service improvement and operational efficiency.
• Monitor and escalate critical order issues, ensuring timely resolution and minimal impact to customer service levels.
• Track and report on KPIs related to order accuracy, automation effectiveness, and service center performance.
• Support continuous improvement initiatives by identifying automation opportunities and contributing to process enhancements.
• Stay informed on supply chain technologies and best practices to bring innovative ideas into the order management process.
• Participate in cross-functional projects to integrate CHEP’s digital tools and services into broader customer and internal workflows.
• Make independent decisions on day-to-day order management activities, including defect resolution, order balancing, and customer communication.
• Utilize data from the Order Management Dashboard and CHEP AIR to stabilize customer order patterns and ensure demand / order accuracy (e.g., cancellations, emergency reductions, trailer dwell, set pool compliance).
• Ensure customer portfolios provide the necessary data inputs to support proactive order management and automation workflows.
• Lead resolution of customer-facing order issues, escalating critical incidents when necessary to maintain service continuity.

Qualifications

Essential

Experience in the following areas :

Desirable

Experience :

1 year experience in Supply chain management, management, logistics, operations and or transportation

Skills and Knowledge :

Technical Skill Requirements : Good understanding of customer account management, warehouse and transportation procedures / operations, strong problem solving, organization, quality decision-making, communication, and time management skills.

Computer System / Skill Requirements : Strong Microsoft office skills required (PPT,

Excel, Access). Knowledge of SAP, TMS systems, Six Sigma / Lean methodologies, and Sales Force systems preferred.

Languages : Essential

English

What we Offer :