Help Desk Technician

Overview

We are a dynamic Managed Service Provider (MSP) based in the NY area, seeking a motivated and talented Level 1 Support Technician to join our team. If you possess strong vocal and written communication skills, a passion for excellence, and a drive for growth, we want to hear from you.

Responsibilities

• Provide first-level technical support to clients primarily from our central office in Syosset, NY.
• Assist clients with troubleshooting and resolving hardware, software, and network issues via phone, email, and remote support tools.
• Occasionally visit client sites to provide on-site support as needed.
• Document and track all support requests, resolutions, and follow-up activities in our ticketing system.
• Collaborate with other team members to escalate and resolve complex issues.
• Participate in ongoing training and development to stay current with emerging technologies and best practices.
• Potential involvement in various projects, providing exposure to different technologies and disciplines within the IT field.

Qualifications

Preferred Skills

Benefits

If you are looking to join a growing company with a commitment to excellence and innovation, apply today to become a part of our team!