Client Service Supervisor

Job Description

Job Description

At Liberty Software, we proudly partner with client pharmacies across the country—helping them support their patients with powerful, user-friendly software.

We're seeking a Client Service Supervisor who will lead by example in delivering outstanding client support. In this role, you will serve as a subject matter expert on Liberty's software products, mentor team members, manage performance, and personally resolve escalated issues with professionalism and care.

Responsibilities

• Supervise day-to-day performance of the Client Services team, ensuring high levels of responsiveness and accuracy
• Provide guidance and coaching to team members on ticket handling, customer communication, and technical troubleshooting
• Monitor and reduce follow-up time on client requests, ensuring timely ticket resolution between account managers and pharmacy clients
• Serve as the point of contact for escalated customer issues and work to de-escalate and resolve concerns with empathy and professionalism
• Act as a subject matter expert for all Liberty Software products, assisting with training and development of team members
• Support your Client Service Manager and collaborate cross-functionally with other departments
• Conduct performance reviews, address attendance and performance concerns, and set growth goals for team members
• Ensure all client communications (emails, tickets, voicemails) within your team are handled promptly and thoroughly
• Step in and assist in other areas of the business as needed

Qualifications

Liberty Software offers a comprehensive benefits package starting on a team member's first day...

Learn more about Liberty Software at www.libertysoftware.com!

If you're passionate about helping others and leading with purpose, we'd love to hear from you! Apply today!

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