Customer Experience & Administrative Coordinator

Description

Customer Engagement & Experience

• Serve as the customer concierge, ensuring a seamless experience for all customers and visitors.
• Coordinate and support customer events, including food trucks, pop-ups, wellness initiatives, and seasonal activations.
• Conduct Fitness Center tours and manage waiver agreements.
• Maintain an updated calendar of local events and notify customers of street closures or city happenings.
• Periodically visit customers to build relationships and gather feedback.
• Work with the marketing and property management teams on customer communications and engagement strategies.
• Develop relationships with local businesses to secure exclusive perks for customers.
• Manage and oversee reservations for amenity spaces, including conference rooms, social spaces and common areas.

Operations & Administrative Support

Job Requirements :

Education / Experience :

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Work is of a general office nature; while performing the duties of this job, the employee is regularly required to talk, hear, and see; required to use arms and hands to reach and handle; typing on computer keyboard and using phone required. Ability to read, understand, and to communicate information and ideas clearly in writing and orally is required. The employee may occasionally need to walk, climb, balance, stoop, kneel, or crouch; and lift and / or move up to 30 pounds

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.