HVAC Equipment Field Support Engineer

Job Description

Job Description

Validated Custom Solutions (VCS), an Envelop Group company, with locations in the Midwest and Southeast, specializes in delivering engineered solutions from concept to installation and maintenance. Collaborating with architects, engineers, contractors, and facility teams, VCS ensures project success across all vertical markets in Indiana, Ohio, and Florida. Our expert teams provide hands-on guidance through every phase; helping clients adopt efficient, reliable HVAC systems that meet evolving technological needs.

The Field Support Engineer plays a key role in overseeing the successful installation, start-up, and commissioning of HVAC equipment (especially air handling units and chillers) across a variety of commercial projects. This position serves as a technical liaison between internal teams, contractors, and customers to ensure equipment is installed, started up, and functions according to manufacturer specifications and project requirements. The role is in the field focused primarily on supervision, coordination, and quality assurance, rather than hands-on service. Hands-on installation and service experience is required as base knowledge.

What you'll do :

• Manage technically complex HVAC equipment projects from release through the start of the warranty period.
• Provide on-site guidance and training on installation standards, product updates, and start-up expectations.
• Visit job sites to inspect installations, provide contractor training, and resolve equipment issues before and after installation. You will be our first responder for troubleshooting field issues. Determining whether the issue is a warranty claim or installation / application error.
• Be on site for major equipment deliveries, or as assigned, to ensure shipping damage or factory defects are accounted for at the time of delivery. This will include photographs and notes on the Bill of Lading as required.
• Oversee pre-start-up, start-up and commissioning activities performed by contractors; validate system performance and compliance. This will include validating activities that were completed as required by the manufacturer Installation, Operation & Maintenance Manual to ensure accountability of the installing parties.
• Become the technical expert for each of our manufacturers. This will be defined as having a high level of knowledge of all aspects of the Installation, Operation & Maintenance Manuals for all our manufacturers.
• Facilitate and schedule customer training on proper operation, maintenance, and safety procedures for installed equipment.
• Support warranty transition by validating that all start-up and commissioning steps are completed and documented. This will include collecting and organizing the required project documentation, photos, bill of lading, completed pre and post startup reports, and working with the team to get the proper warranty certificates for the project.
• Maintain organized documentation including installation verification, jobsite visit notes, and progress tracking in project management software / salesforce.
• Promote service contract opportunities and support aftermarket parts sales by collaborating with the service team.
• Obtain Factory Authorized Service certifications for supported product lines and remain current on technical developments.
• Coordinating the scheduling of service calls and equipment start-ups. Communicating throughout the entire process with the customer and following through to completion.
• Perform other duties as assigned.

Required skills, knowledge, and experience :

Physical Demands :

Qualified applicants must be legally authorized for employment in the United States without the need for employer-based sponsorship currently or in the future.

#VCSFL

Pre-hire requirements include a drug test, a driving report, evidence of insurability and a background check.

Job Posted by ApplicantPro