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Senior Product Sales Engineer

Senior Product Sales Engineer

RingCentralBelmont, CA, United States
2 days ago
Job type
  • Full-time
Job description
  • This is where you and your skills come in. We’re currently looking for :
  • a Senior Product Sales Engineer. The RingCentral Senior Product Sales Engineer is accountable for being the technical voice and interface of our Global Service Provider Team in Australia, ensuring that the solutions we create and develop are both technically sound and commercially viable, whilst helping to build long-term trust with our partners and customers.
  • This is a primarily a customer facing role, whose objective is to work alongside our Sales teams to drive revenues through both our existing partners, as well as identifying new business opportunities and revenue streams in different regions and market segments.
  • Deliver clear, credible, and consultative technical engagements to ensure solution-fit and enable sales success throughout the customer lifecycle.
  • Coordinate and lead discovery sessions to deeply understand customer business requirements and objectives.
  • Engage in business-led conversations to articulate the benefits (e.g., Revenue Generation, Operational Efficiency) of the RingCentral EX / CX / AI Portfolio.
  • Provide direct technical support for the fulfillment of RFIs, RFQs, and RFPs.
  • Develop solutions that are both technically sound and commercially viable, innovating where necessary to differentiate RingCentral in the marketplace.
  • Work with Sales Engineering Leadership, local Sales Executives, and Product Teams to co-ordinate the development and delivery of new services and propositions.
  • Develop and maintain an expert understanding of all RingCentral applications and products (UC, IMS, CX / Contact Centre, AI).
  • Create and perform innovative, business-led presentations and technical demonstrations for partners, customers, and prospects.
  • Help create repeatable Sales Support collateral and content, such as Sales Playbooks and TCO Tools.
  • Provide continuous enablement to Service Providers and manage customer feature requests by documenting requirements for the Product Team.
  • Typically, 5+ years’ experience in the development of UC, CX, IMS Mobile Centric Solutions and / or technologies, products and solutions with vendors such as Broadsoft, Avaya, Ericsson, Genesys
  • Self starter with the ability to uncover, drive and transition opportunities.
  • Requires an action-oriented individual with a very strong initiative to be successful, especially when working in a complex environment.
  • Willingness to take ownership of opportunity-related actions.
  • Must be able to coordinate across various groups and functional teams.
  • Ability to complete job responsibilities with minimal supervision.
  • Understanding of customer communications requirements for enterprise business markets.
  • Competitive knowledge including solution, technology and product offerings.
  • Fluent in English (both written and verbal).
  • Excellent presentation and demonstration skills.
  • Excellent interpersonal skills and negotiating skills.
  • Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
  • Experience with telecommunications network design, architecture, and support.
  • VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc).
  • Strong understanding of VoIP and data networking protocols including SIP, MGCP, RTP, IMS, HTTP / S, XML, SMTP, SNMP, SSH, etc.
  • Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation is desired. Experience working with Service Providers either in a direct or a channel environment with pre-sales experience is a must
  • RingCentral’s Solutions Engineering team
  • uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.
  • RingCentral, Inc
  • . (NYSE : RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

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    Senior Product Engineer • Belmont, CA, United States