Implementation Specialist / Customer Success Manager NYC

Job Description

LinkIt! is seeking a passionate and driven Implementation Specialist / Customer Success Manager to join our growing team. Youll play a pivotal role in ensuring the successful implementation and adoption of our innovative solutions across schools and districts. This position involves close collaboration with sales, account managers, solution center, technical support, and product teams to deliver exceptional customer experiences through both in-person and virtual interactions.

The ideal candidate combines strong analytical and interpersonal skills to build meaningful relationships and empower district staffincluding Administrators, Coaches, Interventionists, Counselors, Providers, and Teachers in both general and special education settings.

Must live in the NYC Metropolitan area.

Note : This position requires you to live in the NYC Metropolitan area to service our clients. Ideal candidates will have to travel to school districts 50-60% of the time.

About Us

LinkIt! develops innovative solutions that simplify district processes, workflows, and documentation for special programs like MTSS / RTI, 504, ELL / ML, Gifted, and Special Education. We value organized, collaborative self-starters eager to tackle diverse responsibilities and grow with us. Experience with K-12 software applications related to special programs is highly valued.

Key Responsibilities

• Implementation & Account Management : Lead clients through onboarding and implementation, ensuring a smooth transition and certification of success.
• Training & Development : Design and deliver impactful training sessions and professional development workshops (virtual and in-person).
• Client Engagement : Foster relationships with school and district staff, ensuring satisfaction and program success.
• Proactive Account Management : Oversee accounts throughout their lifecycle, from onboarding to renewals.
• Client Support : Respond to support requests, troubleshoot issues, and escalate complex problems as needed.
• Documentation : Maintain updated product and enhancement documentation.
• Travel : Travel up to 50%-60% to meet with clients on-site.

Qualifications

Education : Bachelors degree (B.A. or B.S.) in Business, Technology, Education, or a related field.

Experience : 3-5 years in education, consulting, product development, SAAS implementation, account management, customer success, or product support.

Specialized Knowledge : Familiarity with K-12 software applications for special programs (e.g., MTSS / RTI).

Skills : Exceptional communication, organization, public speaking, and problem-solving skills. Proficient in project and time management.

Tech Proficiency : Comfortable using tools like Google Workspace, Microsoft Office, and Salesforce.

Preferred Background : Experience in K-12 education or educational technology is a strong plus.

Job Details

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