Housekeeping Manager

Overview

Las Colinas Hotel

Omni Las Colinas Hotel formerly Omni Mandalay Hotel at Las Colinas invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting making it more than just a place to stay but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others Omni Las Colinas may be your perfect match.

Job Description

To assist in managing and directing of all Housekeeping and Laundry functions. To participate in quality assurance for Housekeeping department and department cost control measures. To provide adminsitrative support to the Director of Housekeeping in all areas of the Housekeeping Operation. To ensure Omni standards are met in all areas by monitoring quality assurance and consistently setting a good example.

Responsibilities

• Provides courteous personalized attentive sincere consistent Guest Service by responding promptly and efficiently to inquiries request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed Guest expectations.
• Resolves difficult or unusual problems arising with Guests while maintaining good Guest relationships demonstrating outstanding hospitality through the corrective action taken.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Assists Director of Front Office with all of the following departmental functions and concerns : assist with opening and the PM shift maintaining turnover to an acceptable level maintaining uniform control purchasing and issuance guest requests monthly meetings quality assurance in public space and guest rooms linen and supply inventories purchasing linen and supplies when needed assist with scheduling kronos and payroll cost controls.
• Monitor Housekeeping inventories to ensure adequate levels are maintained.
• Maintaining close communication and interaction with Front Desk and Engineering departments reporting all maintenance issues.
• Inspects the cleaning and servicing of all guestrooms and inspects all vacant rooms on a daily basis.
• Prepare and complete all reports needed. VIPs Due-Outs V / Ds etc.
• Identifies all cleaning defects and reassigns them to the responsible GRA. Completes a full inspection form for each GRA and forwards them to the Executive Housekeeper on a daily basis.
• Responsible for overseeing the Housemen ensuring that they are working appropriately with GRAs and that they are completing all daily housemen duties / special projects.
• Overseeing the Laundry Department and all of its functions.
• Participates in energy conservation efforts.
• Respects Hotel property and work areas by keeping them clean well maintained stocked and properly stored.
• Eliminates waste of supplies.
• Assists in maintaining Omni standards of cleanliness and a consistent guestroom / guest experience.
• Assists in maintaining a highly motivated and trained staff that continually strives for excellence in service and cleanliness.

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Posterand the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Required Experience :

Manager

Key Skills

Hotel Experience,Taleo,Hospitality Experience,Environmental Services,Laundry,Cleaning Experience,Housekeeping Management,OSHA,Sanitation,Team Management,Leadership Experience,Supervising Experience

Employment Type : Unclear

Experience : years

Vacancy : 1