Quality Assurance Manager

GENERAL ACCOUNTABILITY :

This position reports to ITW Medical’s Director, Quality Assurance & Regulatory and is responsible for Quality Assurance activities associated with the assigned location(s). The individual will be responsible for compliance / certifications, complaints / corrective actions, and for the financial aspect of the quality function specifically tied to ownership of scrap and non-value-add activity reduction. This individual will champion the use of the Divisional Quality Management System, drive a culture change away from quality control and towards quality assurance, leverage analytics and strategic decision making to drive continuous improvement, and lead a team of quality professionals and inspectors. This position will be responsible for the quality function at the assigned manufacturing location and for quality communication for key customers of those sites, and the division.

DUTIES AND RESPONSIBILITIES :

Customer-Facing Metrics (CFM) – Drive actions to improve performance to CFMs

• On-Time Delivery – Ensure management of processes to help improve compliance to customer requested delivery dates and investigation of late deliveries to promote improvement.
• Complaint Response Time – Works with Quality Team, Peers, and other Team Members to ensure complaints are properly investigated, acted upon and responded to in a timely manner.
• Complaint PPM – Works with the Plant Management Team and other Team Members to reduce systematic contributors to defects and to ensure appropriate detection practices are implemented.
• Scrap – Drives improvement in and motivates team member engagement to identify effective solutions for scrap reduction.

Compliance / Certification

New / Change Product / Process Validation

Complaint / Corrective Action Management

Continuous Improvement Activities

Manage Department

Performs other duties as assigned.

Position Skills and Experience Requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

ITW offers a competitive compensation and benefits package, including competitively priced medical and dental coverage the first of the month following hire, free life insurance, paid sick, vacation and holidays, and immediate 401k matching. Additional retirement savings contribution (above and beyond 401k) is awarded at no cost day one of employment.

ADDITIONAL INFORMATION :

All your information will be kept confidential according to EEO guidelines.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.