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EUC/Desktop Engineer
EUC/Desktop EngineerTata Consultancy Services • New York, New York, US
EUC / Desktop Engineer

EUC / Desktop Engineer

Tata Consultancy Services • New York, New York, US
9 days ago
Job type
  • Full-time
Job description

Job Role : EUC / Desktop Engineer Job Location : New York, NY Job Description : Diagnose and troubleshoot technical issues, including account setup, network configuration, software and hardware issues

  • Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment.

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.

  • Perform network troubleshooting, particularly on VPN connections and wireless configurations, integrating with Zscaler.
  • Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
  • Provide timely resolutions for hardware and software issues, ensuring user satisfaction.
  • Properly escalate unresolved issues to appropriate internal teams (e.g.

    • software developers)

  • Provide prompt and accurate feedback to customers
  • Refer to internal knowledge bases or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of KB Articles
  • Maintain good relationships with clients Technical Experience :
  • Experience level : 6 – 8 years of technical experience in Windows and Mac
  • Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Good understanding of computer systems, mobile devices and other tech products
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Familiarity with ITSM tools like ServiceNow for ticket management.

    • Professional Attributes :

  • Excellent customer service skills and the ability to communicate effectively with non-technical users.
  • Self-starter with the ability to work independently and efficiently.
  • Physical ability to manage IT equipment installations and movements.
  • Adaptable and flexible to meet varying work schedules and environments.
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    Engineer • New York, New York, US