IT Operations Technician

Overview

Join to apply for the IT Operations Technician role at Epic. This position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will be part of the team's central nervous system monitoring the entire Hosting infrastructure stack and responding swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You'll connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build. Learn more about the team at care .

Epic is located just outside Madison, Wisconsin, a growing hub for tech talent with a strong community and opportunities for professional growth.

Our campus environment is designed to support productive work and collaboration, including onsite meals and opportunities for personal and professional development. Epic is an Equal Opportunity Employer; diversity, equity, and inclusion are integral to our principles. See our full non-discrimination statement at care .

Responsibilities

• Monitor the hosting infrastructure stack and respond to issues in a timely manner.
• Utilize investigative and troubleshooting skills across tools to identify and resolve network, hardware, virtualization, and presentation problems.
• Coordinate with contacts from healthcare organizations to communicate impact and address issues; perform system builds as needed.

Required Qualifications

Preferred Qualifications

Seniority level

Employment type

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