Claims Team Lead | Auto Liability Bodily Injury | Remote

Auto Liability Bodily Injury Claims Team Lead

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work Fortune Best Workplaces in Financial Services & Insurance Claims.

This is a remote, work-at-home, telecommuter role.

Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world's best brands? Enjoy flexibility and autonomy in your daily work, your location, and your career path. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Take advantage of a variety of professional development opportunities that help you perform your best work and grow your career.

Do you bring 6+ years of experience in auto bodily injury liability claims (PIP / NF and MP), including at least 2 years supervising examiners or technical staff? If so, this is your opportunity to lead a high-performing team in a role that values expertise, leadership, and collaboration. Property & Casualty licensing is a plus!

The primary purpose of the role is to supervise the operation of multiple teams of examiners and technical staff for auto liability claims for clients; to monitor colleagues' workloads, provide training, and monitor individual claim activities; to provide technical / jurisdictional direction to examiner reports on claims adjudication; and to maintain a diary on claims in the teams including frequent diaries on complex or high exposure claims.

Essential responsibilities may include : supervising multiple teams of examiners, identifying and advising management of trends, problems, and issues, providing technical / jurisdictional direction to examiner reports on claims adjudication, compiling reviews and analyzing management reports, performing quality review on claims, acting as second level of appeal for client and claimant issues, reviewing reserve amounts on high cost claims, monitoring third party claims, maintaining contact with the client on claims, assuring that direct reports are properly licensed, and ensuring claims files are coded correctly and adequate documentation is made by claims examiners.

Supervisory responsibilities include administering company personnel policies, interviewing, hiring and establishing colleague performance development plans, conducting colleague performance discussions, providing support, guidance, leadership, and motivation to promote maximum performance.

Qualifications include six (6) years of claims experience or equivalent combination of education and experience required to include two (2) years claims supervisor experience. A bachelor's degree from an accredited college or university is preferred. Licenses as required. Professional certifications as applicable to line of business preferred.

Skills and knowledge include thorough knowledge of claims management processes and procedures, excellent oral and written communication, PC literacy, leadership / management / motivational skills, analytical and interpretive skills, strong organizational skills, excellent interpersonal skills, excellent negotiation skills, ability to work in a team environment, and ability to meet or exceed performance competencies.

Work environment requirements include clear and conceptual thinking ability, excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines. Computer keyboarding, travel as required. Hearing, vision and talking.

A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an equal opportunity employer and a drug-free workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.