Overview
Are you looking to join a team of professionals who are passionate about serving Douglas County OHP members, engaging with the community, and delivering outstanding customer service? Umpqua Health is committed to recruiting top-tier team members who provide exceptional service with professionalism, compassion, and respect for the unique needs of every individual we serve. If you thrive in a fast-paced, dynamic healthcare environment and are ready to make a meaningful impact, you may be the team member we're looking for. We seek individuals who :
- Possess genuine compassion and empathy for our members
- Can adapt to ever-evolving healthcare regulations and requirements
- Are motivated by challenges and dedicated to delivering superior customer service
Join us in serving over 40,000 Douglas County residents as we administer Medicaid benefits and work together to improve health outcomes in our community.
Umpqua Health is a mission-driven, community-focused healthcare organization proudly serving Douglas County, Oregon. Locally owned by CHI Mercy Health and the Douglas County Individual Practice Association (DCIPA), we are deeply rooted in the region and dedicated to improving the health and well-being of our friends, families, and neighbors. Umpqua Health is the parent company of Umpqua Health Alliance, one of 16 Oregon coordinated care organizations serving the Oregon Health Plan. The Roseburg-based company and its subsidiaries are focused on expanding access, improving care, and reducing unnecessary costs across the clinical space for more than 40,000 Douglas County residents on the Oregon Health Plan and close to 10,000 more individuals with Medicare, private insurance or Exchange coverage.
Job Description
Job Title : Sr. Program Integrity InvestigatorReports To : Compliance OfficerStatus : FT, ExemptWage Range : 19 (2024)Department : ComplianceWork Location : Remote / Hybrid (travel to community for business need may be required)Position Purpose
Umpqua Health Alliance is seeking a seasoned Senior Program Integrity Investigator to lead complex fraud, waste, and abuse (FWA) investigations. This role is responsible for independently managing high-risk investigations, coordinating with regulatory and law enforcement agencies, and driving recovery and corrective action. The ideal candidate holds an AHFI designation and brings at least six years of experience in healthcare FWA investigations within a health plan, SIU, or regulatory agency.
Essential Job Responsibilities
Conduct complex FWA investigations involving providers, members, and vendors, managing all phases from intake to resolution.Analyze claims, encounter data, medical records, and financial transactions to identify patterns of fraud, waste, or abuse.Apply state and federal healthcare regulations, including CMS and OHA guidelines, to validate findings and determine next steps.Lead interviews with providers, members, and internal staff; coordinate with law enforcement or regulatory bodies as appropriate.Prepare comprehensive investigation reports detailing findings, recovery recommendations, and referrals for prosecution or regulatory action.Collaborate with Compliance, Decision Support, Finance, and Claims teams to refine detection methods and implement recovery strategies.Support and mentor investigators by promoting best practices in investigative techniques, documentation, and regulatory interpretation.Maintain accurate and timely documentation in accordance with internal procedures and audit standards.Represent Program Integrity in audits, regulatory reviews, and cross-departmental initiatives.Develop and maintain effective relationships with external stakeholders, including OHA Program Integrity, CMS, MFCUs, and peer plans.Contribute to the annual FWA Work Plan and provide insight into emerging fraud trends and investigative priorities.Draft and submit regulatory reports related to investigations and recoveries as required.Maintain confidentiality and exercise sound judgment in managing sensitive cases.Stay informed on current healthcare fraud schemes, enforcement trends, and regulatory changes.Challenges
Working with a variety of personalities, maintaining a consistent and fair communication style.Thriving in a dynamic and fast-paced environment while meeting the evolving needs of an innovative organization.Qualifications
Minimum Qualifications
AHFI (Accredited Health Care Fraud Investigator) designation required or to be obtained within 12 months of hire.Minimum six (6) years of FWA investigation experience in a health plan, SIU, or government agency.Strong knowledge of healthcare billing and coding (ICD, CPT / HCPCS, NDC), claims review, and medical record interpretation.Experience conducting interviews, preparing investigative case files, and supporting legal or administrative proceedings.Proficient in analyzing large data sets and using analytics tools to identify fraud trends and support case development.Effective written and verbal communication skills; able to produce clear, well-documented findings.Proven ability to manage complex investigations independently while prioritizing multiple projects.No suspension / exclusion / debarment from participation in federal health care programs (e.g., Medicare / Medicaid).Proficient computer skills, including MS Office suite.Preferred Qualifications
Bachelor's degree in Criminal Justice, Health Administration, Nursing, or related field.Additional certifications such as CFE (Certified Fraud Examiner) or CPC / CCS.Strong understanding of 42 CFR Part 455, Oregon Administrative Rules (OARs), and Medicaid managed care frameworks.Familiarity with Oregon Health Authority (OHA) program integrity protocols and reporting systems.Prior experience working in Medicaid managed care.Experience considering the impacts of the work on multiple communities, including communities of color, in technical analysis.Experience working on a diverse team and with different communication styles.Bi-lingual translation or translation capabilities a plus.Physical Demands / Work Conditions
A typical office environment requires standing, sitting, walking, bending, and lifting up to 25 pounds or more.Ability to travel and drive to in-person meetings, provider site-visits or legal proceedings as required.Equal Employment Opportunity
Umpqua Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Description Acknowledgement
I have reviewed the attached job description as outlined above and understand that I am responsible for all duties as outlined and other tasks as may be assigned. If I need accommodation to perform the essential functions of my job, I must contact my supervisor or Human Resources to begin an interactive process.
Note : This job description does not state or imply that these are the only duties to be performed. All duties are essential and subject to modification to reasonably accommodate individuals with disabilities. This document does not create an employment contract; it is at-will guidance.
About Umpqua Health
At Umpqua Health, we are a community-driven Coordinated Care Organization (CCO) serving Douglas County, Oregon, with a focus on primary and specialty care, behavioral health, and care coordination to improve member health outcomes. We are an equal opportunity employer committed to fairness and diversity and welcome applicants from all backgrounds.
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