Bilingual Customer Service Specialist

Bilingual Customer Service Specialist

BayOne Solutions where we work for a leading retail/e-commerce and IT clients.

Job Duration: 6+ months

Bilingual French/Spanish/Mandarin & English

Description:

Organizing and executing critical day to day functions and priorities.

They optimize departmental performance through accuracy, timeliness and communications to best serve our customers.

The Operations Specialist is the face and voice of Client to our customers, building relationships in each interaction.

Specialists help our customers maximize the benefits of client solutions to facilitate a global exchange of goods and services in the world's largest business to business trading community.

They use their expertise and collaborate with team members and customers across the globe to provide detailed solutions that exceed expectations.

Duties and Responsibilities:

Provides inbound application and functional support for all relevant client applications, both internally and externally, by way of chat, webform and phone.

Resolves 80% of issues without escalation.

Respond to customer inquiries in a timely manner and within service level objectives.

Successfully documents all requests through the CRM system while adhering to all documented procedures.

Provides general assistance to other teams within Global Customer Support and client.

Conducts all customer interactions in a manner that presents client in a positive light.

Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by client.

Ensures that individual performance meets or exceeds the department standards.

All other duties as assigned.

Basic Minimum Qualifications:

Bachelor's degree or 2-year Technical school degree preferred.

Preferred Qualifications:

Technical aptitude.

Knowledge in computer hardware and software applications along with experience using the Internet.

Minimum of 1 year work experience preferred.

Customer focus and stress tolerance.

Superior communication and telephone skills.

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

Strong troubleshooting and problem-solving skills.

Ability to adapt support style to align with the technical capabilities of the customer.

Previous customer service experience strongly desired.

Fluency in at least one foreign language is highly desirable.

Experience or education in working with individuals from diverse cultures preferred.

All your information will be kept confidential according to EEO guidelines.