Senior Director, Transaction Management Lead, Americas (AMER)

Senior Director, Transaction Management Lead

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are looking for a Senior Director, Transaction Management Lead, Americas (AMER) Location : On-site / hybrid in Mountain Time / Pacific Time locations (preferred locations : San Jose, Los Angeles, Seattle, Austin, Dallas, Denver, San Diego, Irvine, San Francisco, Sacramento, and / or Portland, OR).

About the Role

You will lead a high performing, multi-disciplinary team to deliver Transaction Management solutions to one of JLL's largest global technology clients. Overseeing a portfolio across the AMER region, this position calls for a highly energetic leader with excellent communication, portfolio management, and client relationship management skills. Comfortable in working towards achieving performance targets, you will be responsible to deliver a range of real estate and workplace solutions to a client seeking both the consistency and innovation that come from a closely integrated partnership with JLL. The role will serve as the single point of client contact for all real estate transaction activity and deliverables in the AMER region, in collaboration with regional leads for both Lease Administration and Project Management.

Critical Responsibilities Include (but not limited to) :

• Transaction Program Management
• Direct oversight for Transaction Managers and Analysts within region
• Independently manage and execute complex, large, and mid-size transactions
• Collect client requirements, obtain market data, review market reports, retain real estate broker partners nationally, oversee site selection and site evaluation, create requests for proposals (RFP's), negotiate letters of intent, leases, purchase and sale agreements, and prepare approval packages for client's senior management
• Develop occupancy cost savings strategies, develop and evaluate alternative occupancy solutions and financial structures and refine existing transaction processes and procedures
• Proactively manage, identify and present to client unforeseen transaction opportunities
• Perform quality control in terms of consistency in transaction processes, procedures and protocols, as well as consistency in delivery of the transaction management function
• Review commission invoices for accuracy and progress on payment; review Dealio for accuracy and assure it is updated regularly
• Monitor transaction volume and overall team bandwidth to ensure balanced distribution and alignment with global gearing ratios
• Direct ownership of the Critical Lease Event pipeline in region - monitoring portfolio critical dates and identifying optimization opportunities in liaison with other stakeholders, including active participation in strategic plan formation and implementation of the portfolio strategy
• Direct ownership of the electronic project authorization program in region ensuring all deliverables are fully watertight
• Direct ownership of broker partnership program in region - setting expectations, monitoring, and scoring performance, ensuring best-in-class service delivery across all transactions
• Financial Analysis and Strategic Advisory
• Demonstrate strong financial analytic skills (NPV / NER) and convey these to client through advisory financial storytelling
• Support M&A communications, portfolio integration and other downstream impacts
• Work with BI / IT to customize reports, dashboards and analytics specific to account team usage
• Contribute to mid-quarter check-ins, quarterly business reviews, and other governance-related deliverables
• Raising the Bar
• Regularly liaise with other Regional Transaction Management Leads to share best practices
• Leverage JLL AMER platform research team, bringing research insights, analytics and innovative ideas to regional client leadership
• Implement and simplify best practices, including the continuous improvement of process, tools and templates
• "See around corners" - providing actionable advice on mitigation of anticipated risks / taking advantage of opportunities
• Proactively identify process in / efficiencies, formulate and execute on implementation plans, followed by tracking and demonstrating results
• Client / Stakeholder Management
• Establish and maintain effective relationships with client cross-functional regional leads to gain trust and support direct reports in delivering strategic recommendations, ensuring a 'One Team' approach to delivering transactions in region
• Develop and maintain a detailed understanding of the client's business and key factors influencing their requirement for our services
• Proactively identify, manage and solution active awareness and escalations to mitigate financial and reputational risks to client and to JLL
• Lead regular client meetings and conference calls, including critical date reviews, transaction-specific kick-off and progress calls, as well as other special initiative / training sessions
• Financial Management
• Responsibility and ownership of the TM P&L in region
• Support the bi-annual budget operating planning process
• Responsible for the achievement of key performance indicators, service levels and other measures as contracted
• Manage the governance for the regional transactions team
• Operations
• Responsible for direct management of all resources involved in the delivery of services
• Develop and implement a talent succession plan for the region
• Responsible for the regional adoption and implementation of global technology systems to support service delivery to facilitate robust data analytics and comprehensive reporting
• Innovate and refine standard operating procedures and processes for the region
• Develop, implement and manage all initiatives and programs for the region
• Ensure regional alignment with global account standards
• Client Relationship Management
• Proven ability to delight clients and ensure a healthy long-term relationship
• Experience balancing client demand