Collections-Advisor I

Collections-Advisor I

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does an outstanding Operations Workflow Manager do? You will assist the Director in leading and directing the day to day operations of a Collections Call Center environment. You'll ensure the business are performed in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of the department budget. In this role, you can expect to :

• Support the director providing recommendations to improve productivity, quality and customer-service standards, resolve problems, complete audits and identify trends to boost performance and efficacies within the collections department
• Lead segments of the center's operations to ensure contractual quality and service level standards are maintained while ensuring optimum profitability
• Facilitates the group to work in a team environment and leverages technical talent to share and transfer of knowledge. Promotes teamwork to achieve commons goals; while encouraging individual contribution
• Monitor key performance indicators and corrective actions
• Modelling successful collections workflows and SOP's
• Serve as the primary point of contact (POC) to resolve escalation process in accordance with technical support, policies and procedures
• Analyze process workflows, communicate customer issues with the director and advise ways of improving the customer experience, including resolving problems and complaints

Basic qualifications for consideration :

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please :

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Note to agencies : Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.