Business Analyst

Operations

A Business Analyst in Enrollment Services works in a production environment and will need to provide cross functional team support.

Responsibilities :

• Have a deep understanding of business needs, application functionality, and underlying data processes.
• Build strong relationships to serve as the point of contact for IT developers and business stakeholders.
• Initiate preliminary business requirements, assess needs and implement appropriate solutions.
• Evaluate business processes by tracking, trending and analyzing work processes. Trouble-shoot and identify root causes and recommend solutions to manager.
• Research incident tickets and email inquiries, answer program and application functionality questions, and identify application defects and data issues. Track timely resolution by IT development team.
• Participate in meetings and sprint planning sessions to ensure technical partners are progressing towards sprint goals and development is on track.
• Assists in training staff or works with trainers to assure new procedures are implemented with minimal work interruptions.
• Responds to more complex special requests that may include research, investigation, evaluation and documentation of findings.
• Develop work procedure manuals and make updates as needed.
• Serves as project lead for business developments that have broad impact on processes, procedures and workflows.
• Perform other duties as assigned.

Qualifications :

IBX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their age, race, color, religion, sex, national origin, sexual orientation, protected veteran status, or disability.

Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.