Financial Center Manager

Financial Center Manager

Our goal at PenFed is to empower our members to Do Better financially. Our mission is to provide our members the tools to reach their financial goals. At PenFed, our members are like family, and we believe that everyone who dreams big and works hard deserves great rates and rewards. If you have a passion for meaningful work and helping others, you belong here!

PenFed is hiring a Financial Center Manager to work onsite at our King Farm branch located in Rockville, Maryland. The primary purpose of this job is to manage a Financial Center team of less than ten (10) full time employees or manage a single Financial Center. The incumbent will be responsible for creating a team environment and driving a member-centric culture to make members financial lives better. This position will develop a financial center team(s) to provide an exceptional member experience, understand the needs of our members, and ensure members are introduced to and provided with the most appropriate solution to improve their financial lives. In addition, the incumbent will be responsible for the day-to-day performance and overall management of the Financial Center.

Responsibilities :

• Manage and oversee daily operations of the Financial Center which includes but not limited to performance management, goal achievement, and teammate development.
• Collaborate effectively to achieve results; building and nurturing strong relationships along the way.
• Displays passion, commitment and drive to deliver an experience that improves our clients financial lives.
• Is confident in identifying solutions for members based on their needs and can resolve problems independently or bring in others as needed.
• Communicates effectively and confidently and is comfortable engaging all members.
• Ability to learn and adapt to new information and technology platforms.
• Apply strong critical thinking and problem-solving skills to meet members needs.
• Follow established processes and guidelines in daily activities to do what is right for members and the credit union, adhering to all applicable laws and regulations.
• Efficiently manages time and capacity with the ability to manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
• Interpret performance and operational results, find opportunities to drive success and hold others accountable to results.
• Maintain a high level of knowledge regarding PenFed products and services, to include policy / procedures and resources; assists team with complex member needs, to include explanation of loan decisions, and working with other departments to resolve issues.
• Maintain high level of expertise in running all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc.
• Actively networks within fields of membership to include local community, military installations, and affiliated partners to grow brand awareness.
• Provide support to other Financial Centers to include working weekends and / or extended hours as required to operate the business.
• Assist with any internal, external, or Marketing initiatives that support the enhancement of our business.
• If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws / regulations related to the notarization of documents.
• This role is responsible for ensuring business continuity.

Qualifications :

Supervisory Responsibility :

This position will supervise employees.

Licenses and Certifications :

There are no additional certifications required.

Work Environment :

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Travel :

Ability to travel to various worksites and be on-call may be required.

Salary Range : $80,000 - $90,000

About Us :

Established in 1935, PenFed today is one of the countrys strongest and most stable financial institutions with over 2.9 million members and over $31 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam and Puerto Rico. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.

Equal Employment Opportunity :

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and / or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 402-639-8568.