SOS Program Specialist I (JP26-003) - Govt Filings

Notary Authentications Team Member

You will perform moderately complex administrative work with the Notary Authentications team within the Office of the Secretary of State. You will actively commission Texas Notaries Public and issue certificates for the public to use internationally. You will be responsible to communicate verbally and in writing with the public concerning questions related to the processing of requests. This position will frequently assist walk-in customers. Work under moderate supervision with latitude for the use of initiative within limits of established policies and procedures.

Work hours are 8 : 00 am to 5 : 00 pm, Monday through Friday, and on rare occasions overtime may be required. Option for telework available depending on the teams workload.

Examples of Work Performed :

• Respond to customers phone calls (up to 50) and / or emails on a daily basis regarding notary public or apostille inquiries.
• Review and process requests for a universal apostille in accordance with agency rules and within turnaround times.
• Review and process Notary Public Applications for eligibility and statutory compliance.
• Correctly enter selected information from documents into a computer database.
• Perform background checks on notary public applicants.
• Prepare written notification of statutory reasons for application / rejection objections.
• Use a PC to retrieve necessary information from a computer database to print apostille / authentication certificates.
• Produce and assemble documents for mailing.
• Operate and use computer and applicable financial applications to process checks and credit card information submitted in connection with documentation submitted for authentication.
• Open and distribute mail.
• Other work as assigned by supervisor.

Personnel Related Duties :

A detailed and complete application is required to demonstrate how you meet the required qualifications below.

Required Qualifications :

Preferred Qualifications :

Knowledge, Skills, Abilities :

Physical Requirements :

Important Notes to Applicant :