Branch Manager

Branch Manager

Founded in 1967, ImageFIRST is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry 97% ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!

Responsibilities & Qualifications

The Branch Manager is responsible for the growth and profitability of the market. This position is responsible for management of overall branch operations Monday - Friday (7 : 00am - 4 : 30pm) $80,000 - $100,000 + Annual Bonus based on KPIs

Responsibilities :

• Operations, Associate (employee) engagement, staffing, order fulfillment, safety, quality, service, sales, and customer retention, experience and satisfaction
• Hire, train, develop, motivate staff and optimize efficiency
• Provide leadership for Associates (employee) relations through effective communications, coaching, training and development
• Provide leadership for problem resolution to facilitate improvements and improved working relationships
• Build a team that consistently delivers the ImageFIRST service strategy
• Ensure customer satisfaction and loyalty
• Meet financial management objectives
• Actively participate in Strategic Planning
• Develop local sales and marketing approach and work with the Sales team to drive new business efforts
• Ensure compliance with quality, OSHA, safety, company policies and procedures
• Responsible for customer negotiation and retention efforts
• Determine appropriate operations staffing levels
• Ensure compliance to company policies and procedures
• Ability to perform problem solving and conflict management
• Promote safety of overall operations
• Lead by example
• Develop sales leads and referrals from existing customers
• Grow existing customers profitably
• Develop a great local culture by instilling the ImageFIRST Operating principles and execution strategy

Minimum Qualifications :

Desired Skills :

Physical Requirements :

Company Values & Benefits

Required Competencies :

Benefits :

EOE / Drug-Free Workplace

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.