Customer Relations Specialist

Customer Relations Specialist

We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention, and new customer acquisition. As a Customer Relations Specialist, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls which involve resolving issues, determining customer needs, offering appropriate products and services, closing sales, and maintaining accurate customer records.

Responsibilities

Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times.

Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.

Utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.

Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers.

Effectively manage customer account data which includes setting up new accounts and maintaining related data.

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including :

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

$16.46 - $20.58 an hour (dependent on experience) This position may be eligible for overtime pay based on business needs.

Qualifications

Minimum of 3 years of experience in a customer service role

Minimum of a High School diploma or GED preferred

Solid computer skills including Microsoft Office, data entry, and the ability to run and analyze reports

Ability to multi-task and prioritize assignments in a team environment

Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit : https : / / jobs.suburbanpropane.com / our-hiring-process / .

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.