IT Technician

Overview

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Essential Functions And Performance Areas cover the primary duties of this role within the IT department.

Responsibilities

• Install, configure, and maintain software and hardware systems across multiple branches in the organization; including computers, printers, scanners, UPS, phones, headsets, etc.
• Assist IT Engineering team with troubleshooting and / or installing infrastructure equipment, including firewalls, switches, and wireless access points.
• Create, maintain, and deploy scripts for software updates and / or information security initiatives.
• Provide technical support to employees via phone, chat, or in-person; diagnose and resolve tickets while meeting service level agreements (SLA).
• Monitor system alerts and escalate issues to appropriate teams to ensure timely resolution.
• Participate in a rotating on-call schedule and maintain flexibility to support after-hours needs.
• Perform additional duties as assigned to support IT operations and organizational goals.

Knowledge, Skills And Abilities

Education, Training And Experience Requirements

Core Competencies

Exhibits Southern Bank's values, as further described through our values in action.

Seniority level

Employment type

Job function

Industries

Kansas City, MO $22.00-$30.00

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