Talent.com
Tax Filing Delivery Manager

Tax Filing Delivery Manager

Motion RecruitmentIllinois, IL, United States
30+ days ago
Salary
$45.45–$52.45 hourly
Job description

Our financial services company is looking for a contract Tax Filing Delivery Manager. This is a remote contract position.

Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Tax Filing organization. Responsible for developing managers in people development, management, and tax filing expertise.

Contract Duration :   6-Months, Contract-to-Hire

Required Skills & Experience

  • Minimum of 3-5+ years’ experience in payroll tax filing and / or related field required.
  • Demonstrated strong verbal & written communication skills required.
  • 1-3+ years client interaction and management required.
  • 3-5+ years people management experience required.
  • Preferred experience leading managers and / or team leads.
  • Strong computer skills with current technical knowledge required.
  • Payroll tax software experience required.

Desired Skills & Experience

  • Advanced understanding of payroll tax / payroll tax filing and / or related subject matter desired.
  • Advanced understanding of payroll tax filing regulatory and legislative guidelines desired.
  • Master Tax experience desired.
  • ADP Smart Compliance experience desired.
  • Medium level project management and process improvement experience highly desired.
  • What You Will Be Doing

    Daily Responsibilities

  • Responsible for overall client delivery and satisfaction in Tax Filing.
  • Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy.
  • Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts.
  • Monitor and audit various tasks to identify trends and process improvement opportunities.
  • Identify and lead process improvement efforts in tax filing processes.
  • Work with other client domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting client delivery.
  • Communicate complex issues to clients as needed.
  • Ensure timely, accurate responses are provided to clients and / or other client teams.
  • Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views).
  • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation.
  • Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps.
  • Resolves / pushes open items to resolution to align with Tax Filing point of view.
  • Liaison with Client and Payroll Client teams to resolve items related to tax filing.
  • Educate clients and provide subject matter expertise for payroll tax filing.
  • Mentor and develop managers and colleagues, also managing performance and accountability.
  • Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery.
  • Support testing and implementation efforts as needed.
  • Coordinate and / or provide needed training for new colleagues or processes.
  • Coordinate and actively support SOP development, training, communication to team and maintain updates.
  • You will receive the following benefits :

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k) including match with pre and post-tax options
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan