Systems / Business Analyst - Avaya

Designs, implements, analyzes and modifies systems for various applications. Defines system objectives and prepares system design specifications. Responsible for interface problem solving. Responsible for gathering analyzing client business requirements in order to identify and solve problems. Acts as communication liaison between business and IT teams.

The project focuses on operational excellence with a strong emphasis on automation of Avaya services . The goal is to streamline processes, reduce human work intervals, and enhance efficiency within the organization.

Key Responsibilities and Deliverables :

• Automation of Avaya Services : Spearhead the automation of Avaya services and ticketing systems. Implement automation solutions for Avaya CM (Communication Manager) and SM (Session Manager) within an Avaya 10 or above stack.
• Operational Excellence : Focus on reducing work intervals through automation. Ensure high standards of operational efficiency and excellence.
• Support and Documentation : Actively assist the team with paperwork, writing knowledge articles, and creating training materials. Gather data and content from engineering and other staff, organize it, and input it into the database.
• Analytic and Automation Tasks : Contribute to analytic tasks and other automation-related activities. Address day-to-day tasks and activities related to tickets and other operational processes.

Skills :

• Avaya Expertise : 8-10 years of experience with Avaya systems.
• Technical Depth : Deep understanding of the entire Avaya platform, preferably Avaya Aura 10 or higher (Aura 9 is acceptable).
• Operational Responsibility : Responsible for break-fix, supporting, upgrading, patching, and operationally managing the Avaya platform.
• Solution Design and Problem Management : Proficiency in designing solutions around Avaya systems.
• Problem Management : Strong skills in managing and resolving problems within Avaya environments.
• Release Management : Experience in managing releases, including security updates, patches, and upgrades.
• Technical Proficiency : Expertise in server configurations and management.
• Virtualization : Proficiency in virtualization technologies, particularly VMware.
• ServiceNow : Experience with ServiceNow is a plus, including navigating the platform and managing flow processes.
• Managed Support Services : Experience in Tier 2 or Tier 3 managed support services and escalation management.
• Break-Fix Operations : Operational responsibility for break-fix tasks within the Avaya platform.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. The pay range for this role is $51 - $89 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.

#J-18808-Ljbffr