Patient Advocate Specialist

A company is looking for a Patient Advocate Specialist to assist patients in resolving account balances for medical services by determining their eligibility for assistance programs.

Key Responsibilities

Screen patients for eligibility of state and federal assistance programs

Assist patients with applications for appropriate assistance and provide detailed instructions on securing benefits

Maintain accurate documentation on patient accounts and follow up on application statuses

Required Qualifications

High school diploma or equivalent is required

Previous customer service or call center experience preferred

Experience with medical coding or billing is a plus

Proficient PC knowledge with typing skills of 30-40 wpm

Ability to work independently and manage multiple tasks effectively