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IT Helpdesk Tier 2

IT Helpdesk Tier 2

CubX Inc.Phoenix, AZ, US
13 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

Work Arrangement : This role will begin as a remote position and transition to a fully in-office role once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together.

About Us :

CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, focusing on both technical excellence and building strong client relationships. We are actively seeking experienced IT Technicians (Level 2 / 3) who are passionate about technology, skilled in Microsoft 365 administration, and eager to work in a collaborative, fast-paced environment.

Why CubX?

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include :

  • Competitive Salary & Comprehensive Benefits Package : Health, dental, vision, 401(k), and PTO.
  • Professional Development : Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
  • Fun & Inclusive Company Culture : Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

What you'll be doing :

  • Helpdesk Support : Provide Level 2 / 3 IT Helpdesk support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS / Android)
  • Manage Your Workload : Stay organized and on top of tasks to ensure timely completion.
  • Office 365 Administration : Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive
  • Networking Management & Troubleshooting : Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi.
  • Endpoint Management : Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning.
  • Azure Administration : Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management
  • Email Security : Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client’s domain.
  • Hardware & Software Support : Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates.
  • Build Client Relationships : Maintain a helpful, friendly demeanor while assisting clients.
  • Ticket Management & Documentation : Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools
  • Project Assistance : Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment
  • After-Hours Support : Occasionally participate in on-call support to resolve urgent issues.
  • Client Training & Education : Provide guidance and training to clients on best practices, system usage, and IT security measures.
  • Proactively Identify Issues : Take the initiative to spot and fix potential problems before they escala
  • Requirements

  • MSP Experience : A familiarity with the variety and size of clientele that comes along with working within an MSP.
  • Office 365 Proficiency : Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint.
  • Networking Skills : Experience in network configurations, routing, switching, firewall settings, TCP / IP, and remote access / VPNs.
  • Email Security : Configuration and management of email security protocols, including SPF, DKIM, and DMARC
  • Azure Knowledge : Basic understanding of Azure AD, Virtual Machines, and resource management
  • Networking : Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations
  • Desktop Support : Troubleshooting Windows and macOS environments, software deployments, and user profile management
  • Technical Proficiency : Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management).
  • Troubleshooting Expertise : Proven ability to resolve hardware / software issues, diagnose network problems, and implement IT security solutions.
  • Certifications (Preferred) : CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101).
  • Soft Skills : Strong customer service, communication, and problem-solving skills with a friendly demeanor.
  • Desire to Learn & Grow : A proactive attitude with the willingness to learn new technologies and improve existing processes.
  • Benefits

  • Competitive pay with performance-based growth
  • Paid time off and company holidays
  • Health, dental, and vision insurance options
  • 401(k) retirement plan with company match
  • On-site gym for employee wellness
  • Modern, collaborative office environment
  • Ongoing training and professional development
  • Opportunity to work with cutting-edge technology
  • Team events and employee appreciation initiatives
  • Strong company culture focused on innovation and teamwork
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