Product Marketing, Senior Manager, AI & Analytics

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company and greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role and Team

Medallia is seeking a strategic and dynamic Senior Product Marketing Manager to lead go-to-market efforts for our AI and analytics innovations. This is a high-impact, high-visibility role at the intersection of product, sales, and marketing – shaping how we bring powerful, data-driven capabilities to market and communicate their value to customers, prospects, and partners.

You'll be responsible for messaging, launches, sales enablement, content creation, and overall positioning of our AI-driven insights and analytics capabilities. This role is ideal for someone who thrives in complexity, can simplify the technical into the relatable, and is energized by building deep cross-functional relationships to drive business impact.

We're looking for a compelling storyteller, a confident presenter, and a self-starter who treats their work like their own business. Experience in AI or analytics is a plus – curiosity, clarity, and communication are a must.

Responsibilities

Develop crisp, differentiated positioning and messaging that resonates with technical and business audiences across industries, clearly articulating our differentiation in the marketplace.

Lead go-to-market strategy for product and feature launches, collaborating closely with product, sales, marketing, and customer success.

Create and deliver enablement that equips Sales, Services, and Partners to confidently communicate the value and differentiation of AI and analytics capabilities.

Craft clear, engaging content for a range of use cases – from decks and one pagers to web copy and competitive battlecards.

Educate and enable Medallia customers and end users on how to maximize the value of our AI-and analytics-powered capabilities.

Represent Medallia as a thought leader in executive briefings, client engagements, industry events, and analyst discussions.

Serve as a key contributor in analysts briefings, helping analysts understand and accurately represent our AI and analytics capabilities and strategic direction.

Communicate complex technical concepts clearly and persuasively to both internal stakeholders and external audiences – including non-technical buyers.

Conduct market, customer, and competitive research to inform positioning, messaging, and GTM strategy.

Measure and optimize the impact of product marketing efforts on awareness, pipeline, and revenue.

Qualifications

Minimum Qualifications

5+ years of product marketing experience for a SaaS product or platform, marketing complex, technical capabilities to diverse audiences.

Demonstrated storytelling experience taking complex products to tell a compelling and succinct story.

Demonstrated experience delivering presentations to executives, clients, and conference audiences.

Demonstrated project management experience including juggling multiple initiatives.

Experience building cross-functional alignment across product, sales, marketing and services teams.

Preferred Qualifications

Experience marketing AI, data, or analytics products (or similarly technical domains).

Passion for and track record of simplifying complex ideas into compelling, business-oriented narratives for diverse audiences.

Background in customer experience, employee experience, or enterprise feedback management.

Strong understanding of sales cycles, go-to-market frameworks, and value-based marketing best practices.

Strong interpersonal and teamwork skills, with the ability to collaborate effectively across teams.

Exceptional oral and written communication skills, with the ability to adapt for technical and non-technical audiences.

Ability to prioritize high-impact work, filter out noise, and meet deadlines without compromising quality.

Skilled at identifying risks, resolving issues proactively, and communicating effectively with stakeholders.

Entrepreneurial mindset with the ability to operate autonomously and drive initiatives forward.

Bachelor's degree or equivalent experience.

Benefits

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $133,600 – $205,000. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education / training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is proud to be an equal-opportunity workplace and is an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.

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