Field Engineer 2

Job Description

Job Description

JOB SUMMARY

• This job req is subject to

JOB DESCRIPTION

List BR only along with prescreen questions only at the top of the resume or it will be rejected.

FG Job Posting ID : UIS2JP00002668

Job Class : FE 2

Work Location : 300 Forge Ave

Geneva

New York

USA

14456

Driving / Non-Driving : Non-Driving

Duration : Temp to Perm

Minimum Experience : 4 years and must be reflected on resume

MUST HAVE ON TOP OF EVERY RESUME

1. How many years experience do you have with installing

Desktops : Laptops :

Printers :

Software :

2. How many years experience do you have with Desk Side Support

3. How many years experience do you have with Troubleshooting

Repairs of Desktops :

Repairs of Laptops :

4. How many years experience do you have with Software

5. How many years experience do you have with Hardware

6. How many years experience do you have with ticketing systems

7. Do you have youre A+ Certification

8. Have you ever worked for IF so when and who were you under

9. Do you have experience with Smart Hands please explain

Skills Requested :

Troubleshooting SW / HW issues

Imaging / software instalation

Organizational skills

Attention to detail

Description :

As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).

When in support of ITO engagements, you will be recognized as desk side support specialist.

You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.

You will handle more complex products, problems, and / or projects and may provide technical guidance to lower-level engineers.

You may function as a team or on-site leader as necessary.

You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.

Responsibilities :

May function as team or site leader providing direction to other technicians

May support networking products via smart hands

May have project management responsibilities for smaller projects

Possesses other, high skilled, specialized technical skills

Provides support for software and hardware support for desktops, laptops and servers (smart hands)

Installs and maintains PCs and associated software and peripherals

Performs installs, moves, adds and changes as required

Tests and certifies PCs and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeanor and dress

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC