Salesforce Environment Manager

Hi, Role : Salesforce FSL Consultant (20244-1) Duration : 6+ Months Contract Location : Los Angeles, CA (Remote) Job Description : The Client is looking for an experienced Salesforce FSL Consultant to join our team. This role is perfect for a professional who excels at collaborating with business stakeholders to define requirements and then translating those into high-level technical designs that guide our development team. While your primary focus will be on solution design and functional analysis, you should possess a strong technical acumen, including the ability to get hands-on with Apex / LWC if specific needs arise or to better understand a technical challenge. You'll play a critical role in optimizing our existing Salesforce landscape. Your ability to bridge the gap between business needs and technical solutions will be key to our success.

Key Responsibilities :

• Business Requirement Analysis : Lead discovery sessions and workshops with business stakeholders to deeply understand current processes, identify pain points, and define comprehensive business and functional requirements.
• Solution Design & Architecture : Design robust, scalable, and efficient Salesforce solutions, leveraging a combination of declarative features and identifying areas that require custom development (Apex, LWC).
• High-Level Technical Blueprinting : Prepare high-level technical solution designs and architectural blueprints, outlining how requirements will be met, specifying integration points, and guiding the development team.
• Functional & Technical Bridge : Act as the primary liaison between the business team and the Salesforce development team, ensuring clear communication and alignment throughout the project lifecycle.
• Hands-on Capability (as needed) : While not a primary development role, be capable of getting hands-on with Salesforce configuration, Apex, or LWC to prototype solutions, assist with complex troubleshooting, or understand technical nuances when required.
• Service Cloud Specialization : Provide expert guidance and solutions within our highly customized Salesforce Service Cloud environment, understanding its complexities and proposing improvements.
• Quality Assurance & UAT Support : Collaborate with QA teams, assist in developing test cases, and support User Acceptance Testing (UAT) to ensure solutions meet all specified requirements and quality standards.
• Documentation : Create clear, concise, and comprehensive documentation for business requirements, functional specifications, and high-level technical designs.
• Best Practices & Governance : Champion Salesforce best practices for configuration, development, and data management, contributing to overall platform governance.
• Continuous Improvement : Stay informed on new Salesforce features, releases, and industry trends to proactively recommend solutions and enhancements.
• FSL Implementation : Lead the design and implementation of end-to-end Salesforce Field Service solutions, including work order management, scheduling, dispatching, inventory, and the FSL mobile app.
• FSL Optimization : Configure and manage the FSL scheduling and optimization engine, including the creation of complex work rules, service objectives, and scheduling policies to improve field workforce efficiency.

Required Skills and Qualifications :