Leasing Consultant

Leasing Consultant Position

At Mill Creek Residential we are committed to building a diverse, equitable and inclusive workplace where our associates can grow and bring their whole selves to work. This starts with our recruiting and hiring process. We want you to know that we encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role, or another role and make your mark at Mill Creek.

The Leasing Consultant position is the primary point of contact for residents and prospective residents. Providing outstanding customer service and demonstrating sales excellence are essential. The Leasing Consultant will guide prospects in choosing new and exciting homes. This position will support residents throughout the lifecycle of their residency.

Essential Functions / Responsibilities

Sales and Marketing

• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Professionally present the community and apartments along with specific features and benefits
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
• Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition
• Share promotional ideas and events for marketing timeline
• Assist in Social Media advertising as directed by the Manager
• Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents

Customer Service

Operational Standards

Education and / or Experience

Skills / Specialized Knowledge

About the Benefits of joining the Mill Creek Team

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

People. Places. Relationships. Our tagline begins with the most important part of Mill Creek, our people. As a multifamily company focused on construction, development, acquisition, and operations of rental communities in the most desirable markets coast-to-coast, we are also committed to ensuring a diverse, equitable and inclusive environment for our resident customer and our associates. We have implemented processes to support DE&I practices throughout the associate lifecycle from recruiting and hiring to ongoing training programs for career advancement. Our growth since our founding in 2011 is nothing short of remarkable a direct reflection of our team's contributions. We are committed to listening to our associates and focusing on continuous improvement.