Software Project Manager

C Squared Systems, LLC is an RF engineering, consulting, and software development company specializing in providing services for seamless wireless coverage from RF analysis to design and implementation of DAS systems and Wi-Fi networks to remote monitoring and management of complex multi-vendor environments. Site Portal®, a customizable Web-based software, was engineered by C Squared Systems to remotely monitor and manage these complex multi-vendor environments.

Since 1999, C Squared Systems has executed turnkey in-building wireless solutions using state-of-the-art analysis tools to deliver RF solutions that exceed project scope and customer expectations. Our experience, technical expertise, and diverse projects in the wireless realm have allowed C Squared Systems to continually evolve as new technologies are developed and the demands of our customers change.

Title: Software Project Manager

Location: Auburn, NH

Level: Experienced

C Squared Systems is currently seeking a Software Project Manager. In this role, you will be liaison between Sales, Software, Technical Support, and customers to gather requirements, scoping, and delivery timelines while ensuring alignment between all project participants. You will be responsible for creating and maintaining customer result driven project plans. You will work with all teams within the Software Department to coordinate their deliverables and provide unified schedules across the different functional groups. You will have the opportunity to work with both large and small companies and Government organizations to implement unique solutions for them.

As a Project Manager, you will need to be familiar with the software functionality and customer use cases and the software development life cycle to facilitate collaboration across teams and stakeholders. This position is based in our Auburn, NH office and is a great opportunity to make a difference in a growing company.

Position Responsibility:

• Act as a Liaison between teams, including upper management, Development, QA, Release, Architecture & Design, Support, End Customers and the Sales Team.
• Responsible for communication with customers, sales representatives, and internal stakeholders for their projects from inception through to final delivery and continued support.
• Gather and understand customer requirements regarding new features and bug fixes to effectively communicate requirements and urgency to the internal project teams.
• Deliver projects on time, ensuring deadlines are met or slippages are properly communicated to internal and external stakeholders.
• You will act as project manager for various projects including customer-driven projects, hold re-occurring status meetings and one-time project-related meetings as needed
• Create and maintain all project and customer artifacts.
• You must be well spoken and communicative with strong emotional intelligence; love a challenge and be a good problem solver

Primary Responsibilities:

• Initiate and plan the approach of each customer driven project with the cross functional teams to formulate a detailed scope definition
• Drive detailed estimates, work breakdown, and planning to create accurate project plans and detailed project tracking
• Identify, quantify, and manage risk as you monitor and control the project scope and schedule throughout the project lifecycle
• Monitor project milestones and oversee and lead day-to-day project operations
• Create detailed project documentation and facilitate client working sessions and project status meetings
• Be a team player and advocate for your team and customers to build relationships within the organization
• Foster a long lasting, “trusted advisor” relationship with internal and external stakeholders
• Be flexible and adapt to the needs of your stakeholders in a fast-paced, ever-changing environment
• Report on project performance status and baseline comparisons as requested

Skills/Qualifications:

• Knowledge and experience with Project Management methodologies
• Knowledge and experience in a customer facing, account management or customer success related roles
• Familiarity with the software development life cycle
• Strong attention to detail
• Exceptional verbal and written communication skills
• Understand the Expectation of “Owning a Project End to End”
• Background in Microsoft Office Products (Office, Word, Excel, PowerPoint, MS Project)
• Ability to manage multiple complex projects simultaneously
• Ability to shift priorities rapidly
• Comfortable working with external stakeholders

Preferred:

• Technical Background
• Understanding of any of the following: basic computer networking, database management, and/or software development, DAS or WLAN
• Experience working with Jira