Veterinary Patient and Client Coordinator (VPCC)

Job Description

Job Description

Veterinary Patient and Client Coordinator

Position Overview : The Veterinary Patient and Client Coordinator (VPCC) is a dual-role position that ensures outstanding client service while supporting high-quality patient care. This role involves answering phones, scheduling appointments, processing payments, assisting with patient treatments, and maintaining hospital cleanliness. The VPCC fosters a warm, welcoming environment for clients while also assisting veterinarians and technicians in caring for patients.

This position requires flexibility, strong multitasking skills, and a compassionate approach to both people and pets. The VPCC must be able to communicate effectively with clients regarding medical concerns, appointment scheduling, and financial matters while also assisting in animal restraint, patient monitoring, and procedural support.

Reporting Structure

• Reports directly to the Lead Technician, Practice Manager and Practice Owner
• Receives direction from veterinarians as needed

Primary Responsibilities

Client Relations

Patient Care and Technical Support

Medical Documentation and Compliance

Facility and Equipment Maintenance

Personal Conduct

Requirements

#hc169997