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Call Center Representative
Call Center RepresentativeSerenity Mental Health Centers • Dallas, TX, US
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Call Center Representative

Call Center Representative

Serenity Mental Health Centers • Dallas, TX, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Job Description

Job Description
Ready to Make an Impact in Healthcare? Join Serenity.

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach.

No Healthcare Experience? No Problem.

We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest.

The Role: Call Center Representative | Las Colinas, TX

As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships.

What You’ll Be Doing:
  • Gently guide hesitant patients to book their first appointment with care & empathy
  • Convert new leads into patients with confident, results-driven follow-up
  • Schedule, adjust, and cancel appointments with accuracy
  • Act as a liaison between established patients and their provider
  • Working with other healthcare professionals to ensure seamless patient care
  • Provide information about healthcare services, procedures, and policies
  • Handle patient concerns, complaints, and questions promptly and professionally
  • Follow protocols for managing patient inquiries and issues
  • Resolve patient issues, offer solutions, and escalate when needed
  • Verifying patient information, insurance details, and eligibility
  • Accurately enter and update patient info in the EMR system
  • Other duties as assigned

Who We Are:

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.

You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

Requirements

What You Need:
  • High School Diploma or GED
  • Proven experience in a high-volume customer service industry
  • Excellent verbal and written communication
  • Proficiency with MS Office applications a plus
  • Basic math skills

Benefits

Why You’ll Love Working at Serenity:
  • Starting at $16.50/hour with growth opportunities to $19.50/hour within six months
  • Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment)
  • Luxe-level benefits: We cover 90% of medical, dental & vision
  • 401(k) – because your future deserves self-care too
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge
  • Flexible Shift Hours

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Call Center Representative • Dallas, TX, US

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