On-Call or Part-Time Customer Experience Officer / Receptionist

What We Need From You

The On-Call Customer Experience Officer supports the overall business plan and strategic direction of the organization by coordinating the customer closing experience. The Customer Experience Officer is responsible for order entry, file setup, and basic file processing. As an on-call role, the incumbent will be scheduled as needed and will float to various Land Title offices throughout the North Metro area .

Responsibilities :

• Models and holds others accountable to the Land Title Guarantee Company culture and acts as a coach and mentor to others in the organization
• Answer customer inquiries in a timely and accurate manner
• Coordinate daily closing activities including closing room schedules, calendars, meetings and events
• Process incoming customer orders by following work procedures for New Order Entry
• Compile personal profile information of sellers, buyer, and borrowers in customer management software
• Assist in creation, preparation and distribution of reports in support of the organization
• Compile data for over / short report and escheating
• Provide administrative assistance with document distribution, typing reports and memos, maintaining computer-based and paper files, order and maintenance of office supplies, and performing other clerical tasks
• Other related duties as assigned.

Success Factors :

Education and Experience :

Working Conditions :

Compensation :

Competitive benefits that include the following for our on-call team :

Land Title is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.