Client Success Manager

Job Description

WellNow Urgent Care, we are dedicated to delivering quality healthcare to our Urgent Care patients and Occupational Health clients. With over 150 locations across New York, Illinois, Indiana, Michigan, and Pennsylvania, we continue to expand while staying true to our mission — providing exceptional healthcare in a convenient, caring atmosphere.

WellNow is a part of TAG – The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and supports over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories : dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose : to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses : Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

Due to our current growth, we are seeking a dedicated and skilled Client Success Manager. This individual will play a critical role in managing employer accounts, ensuring billing accuracy, maintaining strong client relationships, and supporting the financial health of our Occupational Medicine services

Essential Job Functions :

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of people.
• Setup & maintain employer account billing details and special pricing
• Build and maintain rapport with employers by delivering excellent customer service via phone and email
• Review past due accounts and reach out to the employers to inquire / collect on balance due
• Research and resolve employer disputes and billing discrepancies, provide feedback to leadership to resolve underlying issue
• Review services rendered and code the visit accordingly, ensuring accurate authorization, registration and codes permitted per employer
• Research and resolve payment discrepancies and provide feedback to leadership to avoid similar issues
• Assist to maintain accurate and organized files on billing guidelines for employers for applicable services rendered
• Make suggestions for process and policy improvements to leadership, reporting any problem or issue immediately.
• Follows established policies and procedures and follows through with additional or updates policy and procedure development.
• Promotes teamwork by keeping others informed, participating effectively in group decision making, working to accomplish team objectives and projects and soliciting feedback about one’s effectiveness as a team member.
• Assists in overall departmental duties and projects and performs other duties as assigned. Regular and predictable attendance is an essential function of the job.
• Identifies trends and issues and advises leadership when trends increase and are impacting claims & cash collections., provides backup examples with clear explanations
• Participates actively towards achieving group goals, including meeting accounts receivable targets.
• Adheres to any policies of the department and follows direction from Director, and other leadership

Minimum Job Qualifications :

Annual Pay Range : $85-90k with bonus opportunity

A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

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