Community Marketing / Outreach Liaison - Full Time

Position : Community Outreach Liaison

Status : Full Time, Exempt

• All positions at Northlake Behavioral Health require the successful completion of a post-offer / pre-employment criminal background check and drug screen.

Essential Functions :

Collaborate closely with hospital discharge planners, social workers, case managers, physicians and management, as well as provide education staff to generate referral sources.

Develop strong relationships with key referral sources.

Identify opportunities for partnering and growth.

Manage leads from referral sources and ensure efficient admissions process for clients.

Increase the number of referral sources within a facility such as with physician, social workers, and discharge planners.

Coordinate with clinical assessment team on referrals for admission based on the services provided by the facility.

Educate patients, families, community and other referral sources on programs, services and amenities provided within facility.

Coordinate the completion of admission process and ensure appropriate resources are obtained.

Travel frequently within community, scheduling meetings and developing contacts / referral sources.

Document referral sources within appropriate contact management system.

Develop events and educational forums that demonstrate programs and provide an opportunity to identify potential referral sources.

Maintain existing referral relationships.

Utilize analytic tools, such as Salesforce, to effectively plan and evaluate activity to optimize results.

Represent facility in professional forums and communicate mission in all outreach interactions.

Create outreach initiatives that will regularly communicate facility mission with referral sources through phone, email, e-blast, written notes, events, networking, and other professional activities.

Provide the facility or receiving team with appropriate information to facilitate admission when necessary.

Create outreach initiatives that will ensure regular communication with top referral sources through phone, email, e-blast, written notes, events, networking, and other professional activities.

Perform other functions and tasks as assigned.

Minimum Qualifications :

Education : Bachelor's degree in Marketing or related health or social services field preferred.

Experience : Two or more years’ experience in sales and / or marketing required.

Licenses and Certifications :    Must possess and maintain a valid Driver's License and clean driving record; Must successfully complete the company-provided Defensive Driving course

HIPAA : Has access to secure patient / resident documentation ensuring confidentiality is met

Work Demands / Environment :

Ability to stoop, lift, finger – for example pick, pinch, or type and grasp, ability to clearly and concisely express and exchange ideas via spoken word conveying detailed information to others accurately and on occasion quickly.  Ability to perceive the nature of sounds with no less than a 40 db loss @ Hz, 1000 Hz and 2000 Hz with or without correction.  Ability to receive detailed information through oral communication, and to make fine discriminations in sound.  Exerting up to 10 to 1 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer terminal characters, transcription and other similar objects at distances generally close to the eyes.  This is a minimum standard based on the criteria of accuracy and neatness of work.  The worker is subject to inside environmental conditions :   Protection from weather conditions but not necessarily from temperature changes.  Although inside work is the rule, it is required that the individual be able to travel.

Northlake Behavioral Health is an equal opportunity / affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for all employment; free from discrimination based on race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preferences, status as a qualified individual with a disability, or status as a protected veteran.